System and Contractor Documents
- System user guide: Company Pre-Qualification
- System user guide: Supplier Portal
- Patrick HSE Contractor Agreement
- Patrick Health, Safety & Environment Policy
- Pegasus Workforce LMS Migration Guide
Helpful Resources
Workforce Management Administrators Support Page
Our Knowledge Base now provides comprehensive guidance on various aspects of our system. This includes instructions on accessing your account and registering, navigating our supplier portals, managing roles and worker subscriptions, setting up and using the Workforce by Avetta Mobile App and other support materials.
The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your business and workers approved faster.
Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page: https://kb.pegasus.net.au/display/WFMS/Supplier+Portals
Company Prequalification Transition to Avetta Connect – Supplier Town Hall
Register your details to start the on-demand recording. Helpful documents are available for download and questions will be directed to our support team.
Quick Submit Verification Supplier Portal Overview
Frequently Asked Questions
Where do I register in the system?
Select the HOW TO REGISTER button at the top of the page, and click to expand the instructions under REGISTER YOUR BUSINESS.
How much does registration in the system cost?
The cost to join the program is based on the level of compliance required for your business and the type of services your company offers.
Please note that adding additional clients in the Avetta system may increase your annual membership cost. Any increase will be generated and charged via future invoices.
How do I renew?
The annual subscription fee will be automatically deducted from your account at the time of renewal. If you are required to do an annual assessment, you will be notified to log back into Connect to resubmit.
How can I get a refund?
If you believe you need a refund, follow the instructions here.
Membership and billing
If you have questions about your invoice or membership, click here.
How do I add and manage users?
If you need to add additional users, click here for instruction.
How do I remove a client connection?
If you choose the wrong Patrick site or accidently add another client, click here for instructions on how to remove the connection.
How much does it cost to register a worker?
Worker registration costs $72.00 + GST per person per year for the management of roles, verification of documents, and supply of card. A tax invoice will be supplied on payment.
What documents do I need to upload to register?
The documents you upload will depend on the work your business does for Patrick.
Business:
- Valid ABN matching company name
- Public & Product Liability Insurance
- Workers Compensation Insurance
- Professional Indemnity Insurance
- Occupational Licenses (eg Electrical, Plumbing etc)
Workers:
- Photograph
- Proof of Identity
- High Risk Licenses
- Trade or Tertiary Qualifications
- Certificates or Statements of Attainment
What benefit does the system have for contractors?
Registration ensures you are aligning with Home Safely which is a major element of working at Patrick, as safety practices are at the forefront of their operations.
The system is your opportunity to prove you have the systems, qualifications, and competencies to work safely for Patrick.
Benefits include:
- joining an online database of trusted and qualified businesses and workers
- having higher quality work opportunities because you can prove you’re fit to work
- maintaining an online, portable profile
- receiving electronic reminders to stay compliant and ready to work
- having licences, competencies, inductions, and documents verified by qualified auditors and industry specialists
- managing your own profile – roles, competencies, and training – in the system at any time, 24/7
- accessing a support centre of industry and software specialists if you need help reaching compliance or navigating the system.
- enjoying a transparent cost model
Who do I contact if I have questions about the system?
You can contact Avetta, who manages the system on behalf of Patrick. Visit Contact Us for details.
Who do I contact if I need my password reset?
You can contact Avetta on 1300 217 380 or email patrick@pegasus.net.au.